Frequently asked questions


Will there be door sale tickets?

Check the Facebook event page to see if there are tickets still available.

I didn't receive my ticket

You can access your ticket by logging in to your moshtix account used for the purchase and select Show My Ticket for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email. You can then print your ticket or display them on your smart phone for scanning. If you have not received your ticket via email it could be to do with your email filter. This means the email may be sent to your junk or spam, or even be blocked completely. If moshtix is not set up as a registered sender you may not be receiving our emails. Also, due to recent update of Gmail, your tickets have been delivered to your Promotions folder, rather than your inbox. To access your tickets, please click on the Promotions tab, then move your confirmation/invoice email from Moshtix (with your tickets attached) to your inbox. This will ensure that future emails form us are received efficiently. Please note, you may not be able to view your promotions folder on some mobile devices, therefore you may need to check this on a desktop computer. Otherwise, if you’re still unable to locate your tickets, simply log in to your moshtix account to download a copy.

How do I change the name or date of birth on (re-issue) my ticket?

To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account, select the 'manage tickets' option on the upper right hand side, select the re-issue option, and follow the prompts to enter the new attendee’s details. Once the transaction has been approved, the re-issued tickets will be sent to the email address specified on the re-issue page. Re-issue are not always permitted and are at the discretion of the event organiser and fees may apply. Many reissues close up to 48 hours prior to the event, so don't leave it to the last minute if you need to update ticket details.

What should I do about typo’s in DOB and name?

Please submit a request and fill out all relevant details including the current name and DOB on the ticket and the correct name and DOB you want it changed to. Please note only typo changes will be actioned. Full name changes require the ticket to be re-issued or re-sold. Re-issue and Re-sales are not always permitted and are at the discretion of the event organiser and fees may apply.

I have tried all of the above, I need to speak to a person!

Hey Moshers, in our best efforts to prioritise the health of the community and our team we have temporarily closed our tix support phone line with all enquiries now being handled online. We thank you for your understanding and ongoing support for our business as we continue to navigate through this difficult time. We are looking to get the phone line back up and running as soon as possible, and we will let you know when we do. In the meantime, if you have any queries about your account please visit https://tixsupport.moshtix.com.au/


What's the deal with parking?

We have plenty of of parking bays available, and it's free! However, we strongly recommend catching the Red Hill Express for express entry in and out of the venue.

Can I bring my motorbike or scooter

We’re trying to reduce our environmental impact so we encourage you to head up on your motorbike or scooter.

Whats the deal with getting dropped off & picked up?

Please don’t drop off or pick up along Toodyay Road. Follow the signs to the carpark pick up & drop off area, or even better - catch The Red Hill Express for priority entry in and out of the venue.

Do you have ACROD facilities?

Yes, absolutely. ACROD parking facilities are located near the main entrance.
Please ask one of the traffic controllers at the entrance of the car park where they are located and they will direct you.
A seating section is reserved at the top of the venue directly in front of the entrance overlooking the stage and cityscape.
ACROD toilets are located to your right after the entrance right at the end of the bar.

What are acceptable forms of ID for entry into the venue

After July 1, 2014, the following documents can be accepted by an authorized person to prove age in circumstances where they suspect a person is a juvenile: A current Australian driver’s license with photograph; A current passport; A current Australian learner’s driver permit with photograph; WA Proof of Age Card; Proof of Age card or equivalent issued in an Australian state or territory; A current WA Photo Card; A current NSW Photo Card; A Photo Card issued by any Australian state or Territory similar to the NSW/WA Photo Card.

Do you have PayPass facilities?

Red Hill is cashless! PayPass is available across the bar.
It’s still recommended you bring some cash as some food vendors may not have this facility available.

Is smoking permitted?

Yes, as the auditorium is outdoors we allow smoking.
The smoking area is located in the top half of the auditorium.
Please be considerate of those around you.

Can I bring a chair?

No sorry, you cannot bring a chair of any kind. You may bring a small cushion for comfort that is no larger than 50 by 50cm. Elderly/sick/pregnant patrons are permittedto bring a proper chair to sit on, but must sit at the back where you won’t impede another patrons view.

I want to purchase an extra ticket under the companion card program. How do I do this?

You simply purchase one ticket the same way as everyone else and bring your companion along with the companion card and we will let you in on the one ticket.
We also offer pre-show entry to patrons with disabilities.
Please go straight to the front of the queue to gain entry before gates open to the general public.

I want to make a complaint/offer feedback about something.

You can email us here .

Do you have lost and found?

Email us a description of your lost item. Please include your phone number and address.

Do you allow PASSOUTS at the venue?

No. Passouts are not allowed.

What CAN'T I bring?

Alcohol – any alcohol found on the Event Site will be confiscated and will not be returned and the offending patron(s) ejected from Event Site for the remainder of the Event. Glass (jars, bottles, containers, mirrors and perfumes). Air horns. Weapons or explosives of any kind (including potential missiles). Illegal substances. Nitrous oxide bulbs and canisters. Flares, fireworks, sparklers, explosives or any fire twirling equipment. Fires and open flames. Advanced personal vaporisers (or modified APVs) or liquid refills for E-Cigs. Flammable liquids. Sound systems. Portable laser equipment and pens. Sharpies, markers, paint cans or paint pens. Drones or other remote control devices. Couches and chairs. Anything studded (i.e. belts, wristbands etc). Audio or video recording devices (including GoPro and similar). Professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens; stands or other commercial equipment or anything deemed by Event staff to be professional photography equipment). Monopods, tripods or attachment sticks (selfie-sticks). Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles. Animals (excluding service dogs such as guide dogs and police or emergency service dogs). Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items. Any other item deemed by Event Staff (in their discretion) to be dangerous or offensive or potentially dangerous by Event organisers. Eskies and coolers. Umbrellas

Food & Drink

Can I bring a picnic rug & basket?

We DO NOT allow people to attend with big picnic set ups or eskies as there is not enough room.

Can I bring BYO food?

Yes you can - but leave your eskies at home.

Can I BYO alcohol?

Strictly NO BYO beverages of all kinds.

Can I bring in sealed bottles of water?

No, but we do have FREE water available at the bar. You may bring an empty container to fill if you want to.

Can I see a copy of the menu?

The food offerings change gig to gig, but we always strive to have a range that caters for everyone.

All Ages Shows

What's the deal with All Ages shows?

Please note the following conditions for all ages shows:
No-one under 10 is permitted – It’s loud, runs till late into the night and isn’t the place for kids.
10-14 year-olds are permitted in the non-licensed area if accompanied by a parent but must remain with them at all times.
15-17 year olds are permitted to come to the show without a parent or guardian but must remain in the non-licensed area at all times.
Please note due to liquor licensing requirements the under 18s section must be separated by an 1800 fence to comply.
U18s enter through a separate entry and are not permitted to enter the licensed area.
The underage section has access to a food vendor, toilet facilities, free water and a soft drink stall. Please see individual events regarding age restrictions.

I am 17 and want to attend a licensed concert with my 19 year old brother/sister/boyfriend/girlfriend. Does this count as attending with a legal guardian because he/she is over 18?

Under the liquor licensing act, NO it doesn’t.
You have to come with a mum or dad.

COVID-19 Safety

Venue COVID-19 Safety Management Plan

PUBLIC HEALTH MESSAGING: o stay home if unwell or have recently been in contact with a positive COVID-19 patient o practice hand hygiene, physical distancing and respiratory etiquette o leave/seek assistance if symptoms develop while at an event. If venue manager or COVID Marshall become aware that someone with a case of COVID-19 has attended the event, to ring the COVID Public Hotline on 13 COVID (13 26843) or 9328 0553 (A/H) and follow the advice of public health officers.

COVID-19 Refund Policy

If you are unable to attend the show due to feeling unwell, please contact the venue to arrange full refund.

If at the Venue and Feeling Unwell

Please present yourself to one of the COVID Safety Marshals - They will be identifyable by fluro vest and present in the crowd. If venue manager or COVID Marshall become aware that someone with a case of COVID-19 has attended the event, to ring the COVID Public Hotline on 13 COVID (13 26843) or 9328 0553 (A/H) and follow the advice of public health officers.

Steps the Venue is Taking to Ensure Infection Control Practises Are in Place

The venue will: - monitor the cleaning log and ensure the cleaning regime is maintained - ensure hand sanitiser is provided at all high touch points - regularly monitor and replace soap, hand towel and sanitiser, as required. Promote and take practical steps to encourage people to maintain physical distancing: - count patrons to monitor crowd density in event spaces with a maximum patron capacity - where queuing/crowing occurs, encourage patrons to remain 1.5m apart - redirect patrons to alternative food and beverage service areas that are less crowded. Observe patrons and staff for unwell individuals displaying cold or flu-like symptoms: - implement appropriate protocol for unwell persons as per COVID Event Plan. Identify individuals who are not complying with the requirements of the COVID Event Plan: - talk to the patron/staff and explain why their behaviour or action is causing a risk - offer a way to resolve the issue/risk - inform management or security of any issues that cannot be resolved - if enforcement is required, contact WAPOL on 131 444. Marshall will complete the online training course "COVID-19 Infection Control Training" provided by Aspen Medical and a National Police Clearance that is less than 12 months old, and send through to venue, and will visually identify themselves as a COVID Safety Marshal to the public by wearing Hi-Vis with name on back.

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